Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you:

• Request a service quote or contact us through our website
• Schedule an appointment or use our services
• Call our customer service line
• Subscribe to our newsletter or promotional emails
• Provide feedback or participate in surveys

Types of Information

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Details about requested services, property information, service history
• Payment Information: Billing address and payment method details (processed securely through third-party providers)
• Communication Records: Records of your interactions with our customer service team

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process service requests and communicate with you about appointments
• Send you service confirmations, updates, and administrative messages
• Respond to your comments, questions, and provide customer service
• Send you technical notices, updates, security alerts, and support messages
• Communicate with you about services, offers, and events we think may interest you
• Monitor and analyze trends, usage, and activities in connection with our services

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing companies
• Email service providers
• Customer service platforms
• Analytics providers

Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal process or governmental requests
• Protect the rights, property, or safety of QuickFixLocal, our customers, or others
• Enforce our terms of service
• Investigate potential violations of our policies

Data Security

We take reasonable measures to protect your personal information against loss, theft, misuse, and unauthorized access. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and as required by applicable law. Specifically:

• Service Records: Maintained for 7 years for warranty and legal purposes
• Contact Information: Retained while you remain an active customer and for 3 years thereafter
• Marketing Communications: Until you unsubscribe or request removal
• Payment Information: Processed through secure third-party providers and not stored on our systems

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You may request access to or correction of your personal information by contacting us at [email protected].

Marketing Communications

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly.

Data Deletion

You may request deletion of your personal information, subject to certain legal and operational requirements.

Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices of these other sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information.

International Data Transfers

Your personal information may be processed and stored in countries other than Azerbaijan. When we transfer your information to other countries, we ensure appropriate safeguards are in place to protect your privacy.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +994 (12) 345-6789
• Address: 30 Mir Jalal St, Baku, Azerbaijan

Regulatory Information

QuickFixLocal is committed to complying with applicable data protection laws, including those of the Republic of Azerbaijan and international standards for data privacy and security.